The U.S. Embassy Juba’s Consular section is open Mondays through Thursdays from 8:00 a.m. – 5:00 p.m. and Fridays from 8:00 a.m. until 1:00 p.m., excluding both U.S. and South Sudan official holidays. Passports, Consular Reports of Birth Abroad (CRBA), and notarial services are conducted by appointment only. Please use our online appointment system to schedule your appointment.
The U.S. Embassy in Juba offers limited emergency services to U.S. citizens in South Sudan. You may call the Consular section during business hours at 1-202-216-6279 x382/371 (from the United States) or +211 912 105 188 (from South Sudan). These numbers are not monitored outside of business hours. In the event of an emergency that requires immediate assistance, you may call the duty officer at +211 912 105 107. Inquiries related to visas, passport renewals, or routine services are not considered emergencies.
You may also call the U.S. Department of State in Washington, D.C. at 1-888-407-4747 or 1-202-501-4444; or email the Consular section in Juba at ACSJuba@state.gov. Please be sure to include in your message the full name(s) and contact information for any U.S. citizen(s) requiring assistance.