The Consular section of U.S. Embassy Juba offers limited services to U.S. citizens in South Sudan. Our business hours are Mondays through Thursdays from 8:00 am to 5:00 pm and Fridays from 8:00 am to 1:00 pm, excluding both U.S. and South Sudan official holidays . All routine services such as passports, Consular Reports of Birth Abroad (CRBA), and notarial services are conducted by appointment only. Please use our online appointment system to schedule your appointment. Please note that U.S. Embassy Juba does not process tourist or student visas for prospective visitors to the United States.
The best method of contacting us about an open case is through the Consular inbox: ACSJuba@state.gov. This address is monitored throughout the business day and will allow us to reference your case quickly and efficiently.
Consular staff are also available to answer routine inquiries about open cases via telephone from 2:00 to 4:00 pm (local time) from Monday to Thursday. During these hours, you may call the Consular section at one of the following numbers: 1-202-216-6279 x382/371 (from the United States) or +211 912 105 188 (from South Sudan). Please note that these numbers are not monitored outside of business hours.
In the event of an emergency that requires immediate assistance, call the Consular Section at the number listed above during business hours, or call the duty officer at +211 912 105 107 after hours. Inquiries related to visas, passport renewals, or routine services are not considered emergencies. You may also call the U.S. Department of State in Washington, D.C. at 1-888-407-4747 or 1-202-501-4444; or email the Consular section in Juba at ACSJuba@state.gov. Please be sure to include in your message the full name(s) and contact information for any U.S. citizen(s) requiring assistance.