U.S. Citizen Services

The United States government has no higher responsibility than to serve and protect its citizens, including those who reside or are temporarily abroad. To this end, the American Citizen Services Unit in Juba provides prompt, courteous, and efficient services to United States citizens and other clients, consistent with U.S. laws and regulations.

The Consular section of U.S. Embassy Juba offers limited services to U.S. citizens in South Sudan.  All routine services for passports and notarial services are conducted by appointment only.  Please use our online appointment system to schedule your appointment.

Starting October 18, 2021, all appointments for Consular Reports of Birth Abroad (CRBA) applications at U.S. Embassy Juba will be made through an email appointment scheduling system in order to provide better service to our clients.  You are no longer able to schedule a CRBA appointment online. The new system will reduce the wait time and help families prepare for the citizenship appointment at the Embassy. Please see more here.

Please note that the U.S. Embassy in Juba cannot process non-immigrant visas (including tourist or student visas) or immigrant visas.  The U.S. Embassy in Nairobi, Kenya, processes all petition-based visas and applicants can apply for a tourist visa at any U.S. Embassy that processes B1/B2 tourist visas.  Please visit the U.S. Embassy Nairobi’s website to learn more about applying for a visa. 

Contacting Us

The best method of contacting us about an open case is through the Consular inbox: ACSJuba@state.gov.  This address is monitored throughout the business day and will allow us to reference your case quickly and efficiently.

Consular staff are also available to answer routine inquiries about open cases via telephone during business hours.  During these hours, you may call the Consular section at one of the following numbers: 1-202-216-6279 x382/371 (from the United States) or +211 912 105 188 (from South Sudan).  Please note that these numbers are not monitored outside of business hours.

Our business hours are Mondays through Thursdays from 8:00 am to 5:00 pm and Fridays from 8:00 am to 1:00 pm, excluding both U.S. and South Sudan official holidays.


In the event of an emergency that requires immediate assistance, call the Consular Section at the number listed above during business hours, or call the duty officer at +211 912 105 107 after hours.  Inquiries related to visas, passport renewals, or routine services are not considered emergencies.  You may also call the U.S. Department of State in Washington, D.C. at 1-888-407-4747 or 1-202-501-4444; or email the Consular section in Juba at ACSJuba@state.gov.  Please be sure to include in your message the full name(s) and contact information for any U.S. citizen(s) requiring assistance.

Messages and Alerts

See all Messages and Alerts for U.S. Visitors to South Sudan.