U.S. Citizen Services

The United States government has no higher responsibility than to serve and protect its citizens, including those who reside or are temporarily abroad. To this end, the Consular Section at the U.S. Embassy in Juba provides limited routine and emergency American Citizen Services consistent with U.S. laws and regulations. The consular section offers appointments by appointment only.  No walk-in appointments or inquiries are accepted.

Before traveling to South Sudan, the U.S. Embassy recommends all travelers review the Travel Advisory, which recommends that U.S. citizens not travel to South Sudan due to crime, kidnapping, and armed conflict.  The U.S. Embassy encourages all U.S. citizens in South Sudan to register with the Embassy through the Smart Traveler Enrollment Program (STEP). Please note, the Embassy cannot accept email or in-person registration.  Registration must be done through STEP. By registering in STEP, you will receive Messages and Alerts from the Embassy.

The consular section offers routine appointments by appointment only.  No walk-in appointments or inquiries are accepted.

Documenting Citizenship of Children – CRBAs

If you would like to document the U.S. citizenship of your child born overseas, you can apply for a Consular Report of Birth Abroad (CRBA). You can learn about the requirements for documenting your child’s U.S. citizenship for the first time and schedule a CRBA appointment at the Embassy’s Citizenship Services Webpage.

Passports

If you would like to renew a passport for you or your child, you can learn about the process on the Embassy’s Passport Services Webpage and schedule a passport appointment using the Online Appointment System.

Notaries

If you would need to have a document notarized, you can learn about notarial services offered at the Embassy’s Notarial Service Webpage and schedule an appointment using the Online Appointment System.

Business Hours:

The Consular Section’s business hours are Mondays through Thursdays from 8:30 am to 4:30 pm and Fridays from 8:00 am to 12:00 pm, excluding both U.S. and South Sudan official holidays. Consular Services are available by appointment only. The Consular Section does not accept walk-in inquiries.

Contact Us:

The best and most efficient way to contact the Consular Section about an American Citizen Services matter is through email at ACSJuba@state.gov.  We make every effort to answer all emails within two business days.  If you are inquiring about an open case for yourself, please include your name and passport number in the email so we can quickly reference your case.  If you are asking about the case of your child, please include your child’s complete name and date of birth.

Emergency Contacts:

Email: ACSJuba@state.gov
Telephone within South Sudan: +211 912-105-188
Telephone from outside South Sudan: +1 202-216-6279 x 492
After Hours Emergencies: +211 912-105-107
You may also contact the U.S. Department of State in Washington, DC at 1-888-407-4747 or 1-202-501-4444.

Messages and Alerts

See all Messages and Alerts for U.S. Visitors to South Sudan.