Message for U.S. Citizens: Consular Technical Issues (July 16, 2015)

The Department of State’s Bureau of Consular Affairs is currently experiencing technical problems with its visa systems.  This issue is not specific to any particular country or visa category.  We apologize for the inconvenience and are working urgently to correct the problem and restore full operability.

Currently, we are unable to print most immigrant and nonimmigrant visas approved after June 8, 2015.  In addition, U.S. embassies and consulates are unable to process new applications submitted on or after June 9, 2015. Individuals with visa interview appointments scheduled for June 14-20, 2015, should reschedule their appointments if they submitted a DS-160 online application after June 9, 2015.  Individuals who submitted their DS-160 online applications prior to June 9, 2015, should plan to attend their scheduled visa interview appointments.  Those with urgent travel should follow the instructions given by the U.S. embassy or consulate at which you originally applied for expedited emergency appointment.

The technical issues also affected the Department of State’s ability to adjudicate applications for U.S. passports accepted overseas between May 26 and June 14, 2015.  If you applied for a U.S. passport overseas during this time frame and have travel plans within the next 10 business days, please consider requesting an emergency passport at the U.S. embassy or consulate at which you originally applied.  Those applying in Juba can contact the Consular Section by sending an e-mail to

For further information on your travels:

The U.S. Embassy in South Sudan is located on Kololo Rd next to the EU compound, and is open 8:00 a.m. to 5:00 p.m.  Monday through Thursday, and 8:00 a.m. to 1:00 p.m. on Friday (except on South Sudan and U.S. federal holidays). The after-hours emergency number for U.S. citizens is +211 912 105 107 or + 1 202 216 6279 ext 253.